After selecting your rental days, delivery/pickup location, preferred delivery and pickup times, and placing your order, we'll contact you via call, text or email to coordinate exact delivery and pickup times that work for you within our service windows.  We do deliveries from 8am to 2pm, and pickups from 2pm to sunset.

We will deliver your beach gear right to your hotel, airbnb, home, or wherever you may be staying.

You’ll get a confirmation email and/or text when delivery is complete, plus text reminders before delivery and pickup. Need to adjust times? Just let us know!

If you have any special requests or access instructions please include them in the "Special Notes" section at checkout.

We are mobile only, so you cannot drop off the gear at a physical location when you are done.  We will come pick it up at your original delivery location or another location that you specify.

After placing your order with the additional full service setup and breakdown option (an additional $74.99) we will contact you to coordinate what times for setup and breakdown work best for you.  We will coordinate an area close to a beach access with parking that works for you. 

Generally our setup window is 8am - 2pm, and the breakdown/pickup window is from 2pm to sunset.

You generally do no need to be present for setup or breakdown (unless you want to be!)  We will be in constant contact and communicate with text and pictures as to where your setup will be waiting for you after delivery.

Please keep in constant contact with us so that the delivery and breakdown/pickup process can go as smoothly as possible.

By law we need to take down all setups by sundown.

*We cannot do setups or breakdowns on Belair Beach or Reddington Beach*

There's no need to clean your rental equipment before returning it. While a quick shake or brush to remove excess sand is appreciated, it's completely optional.

Please do not rinse, hose off, or wash any rental items, as water can promote rust and unnecessary wear. At Dolphin King, every piece of equipment goes through our own specialized cleaning and sanitizing process after each rental to ensure it is thoroughly cleaned, disinfected, and ready for the next guest.

Simply leave the equipment as it is, and we'll take care of the rest!

We understand that normal wear and tear is part of enjoying a day at the beach and is expected. However, if rental equipment is lost, stolen, or returned with damage beyond normal use, repair or replacement charges may apply. Please review our Rental Agreement for complete details regarding equipment responsibility and applicable fees.

We understand that plans can change, and we want to make the cancellation process as simple and fair as possible. Our cancellation policy is as follows:

• More than 7 days before your rental start date: Receive a full refund, less a $20 processing fee.
• Within 7 days of your rental start date: Receive a 90% refund, less a $20 processing fee.
• After equipment has been delivered: Unfortunately, refunds are not available once your rental equipment has been delivered.

Florida weather can be unpredictable. We are generally unable to offer refunds for inclement weather after a delivery has already been made. In the event of extreme weather conditions that may impact your beach experience, we will review each situation on a case-by-case basis and work with you to determine the best possible solution.

Yes we do!  Please add this information in the "Special Notes" section during checkout so we can offer a rebate discount to you after you have placed your order and paid in full.